Strategy & experience design
We run co-design workshops with your support team to map the customer journey, define query taxonomy, configure escalation logic, and agree on success metrics. The output is a delivery blueprint — not a slide deck.
Customer support
AI-powered customer support, designed, built and deployed by UNITH
Most AI support projects fail after the demo. UNITH, the enterprise AI partner behind real-time conversational digital humans, takes full accountability — from strategy and integration to go-live and continuous optimisation. No handovers. No gaps. No guesswork.
- 70% ticket deflection
- Real-time responses
- 85% CSAT maintained
- 24/7 availability
Support teams are overwhelmed — and AI alone isn't solving it
Your support team is drowning in Tier 1 and Tier 2 queries. Wait times climb, agents burn out on repetitive work, and customers feel every second of the delay. More headcount buys time but not a solution.
Most organisations have tried an AI chatbot or a self-service automation tool. Many still have one sitting underused after a promising demo. The problem is not AI — it's that deploying AI well in a real enterprise environment requires engineering depth, behavioural tuning, integration work, and ongoing governance that a self-service platform was never designed to provide. You get a tool. You don't get a working system.
Our delivery process
From first conversation to live system — with full accountability at every step
We don't hand you a platform and walk away. UNITH designs, builds and deploys the entire system. You have one team, one contract, one point of accountability.
Build, integrate & deploy
UNITH builds the digital human agent, integrates it with your helpdesk and CRM, and deploys it to your environment. You don't coordinate between vendors or write a single line of integration code.
Launch, measure & optimise
We run a structured 30-day post-launch cycle: real usage monitoring, CSAT tracking, prompt refinement, and a shared analytics dashboard. You see the results. We improve them.
Key capabilities
Everything built, integrated and accountable
Single point of accountability
UNITH owns the full delivery: strategy, production, integration, launch, and ongoing optimisation. One team. One contract. One set of results to measure.
Intelligent ticket triage
Classifies and routes incoming queries by intent, urgency, and topic before a human agent ever sees them.
CRM & helpdesk integration
Native integration with your existing stack: Salesforce, Zendesk, ServiceNow, Freshdesk. No rip-and-replace required.
Warm escalation
When the conversation needs a human, full context transfers instantly. The customer never repeats themselves. The agent never starts blind.
Knowledge base Q&A
Your product documentation, FAQs, and policies become a live conversational source of truth, grounded and always current.
Multilingual support
50+ languages, one deployment. No separate regional systems to manage or maintain.
70%
Average ticket deflection
85%
CSAT score maintained
60%
Support cost reduction
50+
Supported languages
Based on aggregate data from 300+ enterprise deployments, 2024–2026.
FAQ
Frequently asked questions
Who is responsible for the results?
UNITH is. We don't operate on a "we built it, you run it" model. We define success metrics with you upfront, deliver a system designed to hit them, and stay engaged post-launch to ensure they are met. If results fall short of agreed targets, we investigate and fix — not raise a new project scope.
What types of customer queries can UNITH handle?
UNITH systems handle the full range of Tier 1 and Tier 2 queries: order status, account access, product information, policy questions, troubleshooting flows, and guided self-service workflows. Complex or sensitive cases are escalated with full context to a human agent.
How does escalation to a human agent work?
When the digital human determines that a case requires human handling — based on query complexity, emotional tone, or explicit customer request — it transfers the conversation to your live support team via your existing helpdesk platform. The agent receives the full conversation context so the customer never has to repeat themselves.
How do you maintain CSAT scores after deploying AI?
CSAT is a design outcome, not a technical accident. During delivery we tune response quality, escalation thresholds, tone, and resolution paths specifically to protect satisfaction scores. Post-launch monitoring catches and corrects quality drift before it becomes visible in your reporting.
How long does a deployment take?
A standard enterprise deployment runs 4–8 weeks from signed contract to go-live, depending on integration complexity and the scope of query types in scope. We provide a project timeline with milestones and named owners during the Strategy phase — not rough estimates.
The technology is ready. The expertise is here.
Whether you need a strategic partner or a technology foundation to build on — the conversation starts with a demo.